Curriculum Vitae
Experience
Technical Project Specialist (Part-Time, Remote) | 8800 Software, Inc. | Jan 2026-Present
I support QA operations for a Puerto Rico government tax platform at my father's business, executing test plans, validating fixes, and managing issue lifecycles in Jira to keep projects on track. I also oversee monthly AMS data backups, ensuring we stay compliant with ISO-aligned protocols and internal security standards.
Project Management Specialist | GP Strategies | Apr 2023–Present
I deliver large-scale eLearning and blended learning programmes (6–12 months, up to 130 assets) with a 91% success rate on timeline, budget, and scope. I manage portfolios worth up to £750k monthly, track profitability and margins, and serve as the go-to person for Storyline project planning. Plus, I've built budget and resource tracking tools that the whole PM team uses.
Project Manager (progressed from Administrator) | Rubric Europe | Aug 2021–Apr 2023
I advanced from Project Administrator to Project Manager in under 3 years, managing 6 long-term and new clients while leading cross-functional teams of up to 63 specialists. I delivered £87–100k monthly profit through careful budget management and led complex digital content projects, including a major AccuWeather app update translated into 183 languages - a project I'm particularly proud of.
Complaints Specialist | HSBC | Nov 2019–Aug 2021
I investigated unique customer cases within strict 8-week timeframes, achieving a 100% pass rate on audited cases and consistently hitting weekly productivity targets. I earned full accreditation in all investigation aspects ahead of my peers, which was a great early-career milestone.
Public Diplomacy Intern | U.S. Mission to the U.N. | Feb–Apr 2018
I managed a social media project that boosted Instagram engagement by 83% in 11 weeks through event reporting and metrics analysis. I authored policy reports and news briefings on agriculture and sustainability projects, and I'm proud to have contributed to FAO's international symposium proceedings on agroecology.
Education & Certifications
Project Fundamentals Qualification | Association for Project Management | October 2022
Master of Science in International and European Politics | University of Edinburgh | November 2019
Dissertation: Environmental Refugees and Securitisation of Policies in the EU
Bachelor of Arts in International Studies - European Studies | University of Florida |December 2017
Minors: Italian Studies, French and Francophone Studies
Thesis: Migration and its Effects on Western European Languages
Study abroad | Istituto Lorenzo de’ Medici | Rome, Italy | August–December 2016
Skills & Abilities
Project and Programme Management | Localisation and Learning Project Management |
Resource Planning and Utilisation Analysis | Client Communication and Stakeholder Management |
Project Documentation and Governance | Risk and Issue Management |
Budget, Profitability, Forecasting and Margin Management | Scope and Change Request Management |
Highly Attentive to Detail | Client Reviewer Onboarding and Training | Process Improvement |
Strong Organisational Skills | Professional Communication | Critical Thinking and Problem-Solving | Quick Learner
Tools & Platforms
MS Project | Asana| Jira| Smartsheet | Profinda | Float | Dashboards | Gomo | Microsoft Office
Articulate Storyline | Articulate Rise 360 | Miro | Oracle ERP system | iDempiere ERP system
Notepad++ | Trados Enterprise
Languages
English (Native) | Spanish (Native) | Italian (CEF C1) | French (CEF B2) | American Sign Language